We appreciate the opportunity to work with each of our customers, and we are committed to improving our processes, systems and policies to help us keep our costs competitive while providing the best services available. As part of this effort, we will re-institute our policy regarding past due payments and returned checks or insufficient funds. This policy will be re-instated on and after November 1, 2009 for any and all unpaid, due balances to Environmental Landscape Management, ELM. The policy regarding past due payments is as follows:
Payment* for all services rendered must be received no later than 5:00 PM, EST, on the 15th of the month. After this, the payment will be considered past due, and the number of days late will be calculated from 5:00 PM, EST on the due date. A late fee of $25.00 will be added for each 30 days beyond the due date.
The policy regarding returned checks or insufficient funds is as follows:
Customers** shall be charged $30.00 for each check that is returned to ELM for lack of sufficient funds, and the obligation will be considered outstanding until full payment is received. This policy also applies to credit card payments that are declined for lack of sufficient funds.
We are willing to work with individual customers to develop alternative rate schedules, if their situation will not permit Net 15 payment for services rendered. Any request for services after October 1, 2009, implies consent with these policies. Once again, we thank you for the opportunity to serve your needs.
All payments should be made to:
ELM • P.O. Box 1345 • Austell, GA 30168
*Payments are applied according to the oldest outstanding balance.
**Customers not satisfying the outstanding balance, including penalty within 60 days of service will have service discontinued until all arrears are paid.
Termination of Service
The policy for termination of service is as follows:
ELM requires a 30 day termination notice. A termination fee, 50% of the monthly dues, will be applied to your account for failure to provide a 30 day termination notice.
Termination of service does not relieve the customer of the obligation to pay all outstanding bills and charges. All additional fees and penalties are applied as stated. If a customer has terminated services for 30 days and settlement of the account has not been made, the account will be considered delinquent.
For other policies, such as Delinquent Accounts (90 days or more past due), Collections, or Failure to Pay, click here.
For additional information, please contact our Customer Service Department at (770) 949-7966.
