We
appreciate the opportunity to work with each of our
customers, and we are committed to improving our processes,
systems and policies to help us keep our costs competitive
while providing the best services available. As part
of this effort, we will re-institute our policy regarding
past due payments and returned checks or insufficient funds.
This policy will be re-instated on and after November 1,
2009 for any and all unpaid, due balances to Environmental
Landscape Management, ELM. The policy regarding
past due payments is as follows:
Payment*
for all services rendered must be received no later than
5:00 PM, EST, on the 15th of the month. After this,
the payment will be considered past due, and the number of
days late will be calculated from 5:00 PM, EST on the due
date. A late fee of $25.00 will be added for each 30
days beyond the due date.
The policy regarding returned checks or insufficient funds is as
follows:
Customers**
shall be charged $30.00 for each check that is returned to
ELM for lack of sufficient funds, and the obligation will be
considered outstanding until full payment is received.
This policy also applies to credit card payments that are
declined for lack of sufficient funds.
We are
willing to work with individual customers to develop
alternative rate schedules, if their situation will not
permit Net 15 payment for services rendered. Any
request for services after October 1, 2009, implies consent
with these policies. Once again, we thank you for the
opportunity to serve your needs.
All payments
should be made to:
ELM •
P.O. Box 1345 • Austell, GA 30168
*Payments
are applied according to the oldest outstanding balance.
**Customers
not satisfying the outstanding balance, including penalty
within 60 days of service will have service discontinued
until all arrears are paid.
Termination of Service
The policy for termination
of service is as follows:
ELM requires a 30 day
termination notice. A termination fee, 50% of the
monthly dues, will be applied to your account for failure to
provide a 30 day termination notice.
Termination of service
does not relieve the customer of the obligation to pay all
outstanding bills and charges. All additional fees and
penalties are applied
as stated. If a customer has
terminated services for 30 days and settlement of the
account has not been made, the account will be considered
delinquent.
For other
policies, such as Delinquent Accounts (90 days or more past
due), Collections, or Failure to Pay,
click here.
For
additional information, please contact our Customer Service
Department at (770) 745-9226.
